Privacy policy and cookie management
Update date: 26/11/2024
At IceBathYou, we attach great importance to the confidentiality and protection of your personal data. This policy aims to inform you about how your data is collected, used, stored and protected when you use our website www.icebathyou.com.
1. Data controller
The person responsible for processing personal data collected on the site is :
Company name: SHAKA-CONSULT SRL
Address: rue de la fontaine 29 - 5022 Namur - Belgium
Contact e-mail: contact@icebathyou.com
If you have any questions about the management of your personal data, please contact us at this address.
2. Data collected
We collect the following data when you use our site:
2.1. Data collected directly:
When making a purchase: billing and delivery details, payment information (via secure service providers).
Contact form: any information you voluntarily communicate to us (name, e-mail, message).
2.2. Data collected automatically :
IP address, browser type, operating system, pages visited, time spent on the site, via tools such as Google Analytics.
2.3 Cookies and similar technologies:
We use cookies to enhance your user experience and collect analytical data. (See Cookie Management below.)
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3. Data processing purposes
The data collected is used for the following purposes:
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Order management: processing payments, shipping products, managing returns.
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Customer service: responding to your requests via contact forms or e-mail.
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Site improvement: behavioral analysis to optimize your user experience.
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Marketing: sending newsletters (if you have consented) and promotional offers.
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Compliance with legal obligations: storage of billing data in accordance with legislation.
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4. Data sharing
Your personal data is never sold to third parties. However, it may be shared with :
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Service providers :
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Wix: Our site is hosted on Wix, which processes some of your data as a subcontractor. Wix complies with the RGPD and guarantees the security of personal data. To find out more, see their privacy policy: https://fr.wix.com/about/privacy.
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Payment tools: Stripe, PayPal, or other secure payment providers.
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Analysis services: Google Analytics for traffic analysis.
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Delivery services: carriers for product shipment.​
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Legal obligations: your data may be transmitted to the competent authorities in the event of a legal obligation.
All our partners comply with data protection regulations.
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5. Data retention period
We keep your personal data only for as long as is necessary for the purposes set out above:
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Order data: 10 years (legal obligation).
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Marketing data: until you withdraw your consent.
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Automatically collected data (cookies): duration defined in the Cookie Management section below.
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6. Your rights
In accordance with the RGPD, you have the following rights:
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Right of access: obtain information about the data we hold about you.
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Right of rectification: correct your personal data if it is inaccurate.
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Right to erasure: request the deletion of your data, unless we are legally obliged to retain it.
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Right to object: refuse the use of your data for marketing purposes.
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Right to portability: receive your data in a structured, machine-readable format.
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Right to restrict processing: restrict the use of your data in certain cases.
To exercise your rights, please contact us at contact@icebathyou.com. We will reply within 30 days.
7. Data security
We implement technical and organizational measures to protect your data against unauthorized access, loss or destruction:
Secure transmission via SSL.
Hosting on servers complying with current security standards.
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8. Cookie management
8.1. What is a cookie?
A cookie is a text file deposited on your device (computer, tablet, smartphone) when you visit a website. Cookies enable us to recognize your device and collect information about your browsing habits.
8.2. Types of cookies used on our site
We use the following cookies:
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Necessary cookies: essential for site operation (e.g. shopping cart management).
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Analytical cookies: collect information on how users navigate the site (e.g. via Google Analytics).
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Marketing cookies: used to provide advertising tailored to your interests.
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8.3. Consent for cookies
When you visit our site for the first time, a banner will be displayed asking for your consent. You can accept or refuse cookies, or personalize your choices.
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8.4. Managing and deactivating cookies
You can manage your cookie preferences directly in your browser:
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Google Chrome
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Mozilla Firefox
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Safari
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Microsoft Edge
9. Changes to this policy
We reserve the right to change this Privacy and Cookie Policy at any time. Changes will be posted on this page and dated. We encourage you to consult it regularly. In the event of major modifications, you will be informed by e-mail or via a notification on the site.